Payments FAQ

We have an entire article on just that. You can find it here.

As a RollCredits user, you can see detailed payment information by going to the transactions page, clicking on the transaction in question, and navigating to the payment tab.

The recipient can also check on the payment status by re-opening the link on their initial payment email

Our payment process has a few steps. Here’s an overview:

1. First, we send the recipient an email that lets them choose how they want to be paid

2. Once they’ve selected how they want to be paid, money will start being transferred between your accounts

3. They receive the payment

You might already have a message from us about how to fix the problem, check your standard channels first! Check that you’ve entered the correct information and try again.

If that doesn’t work, contact us at help@rollcredits.io for assistance.

If you notice something wrong with your payment after you send it (like making a typo when entering the recipient's email address or their name) you can cancel it, correct the information and send it again.

You can cancel your payment any time before they choose how they want to receive it. This can be done by clicking on the "Cancel Payment" button at the bottom of the payment information page

Once money has started to move, we aren't able to automatically cancel your payment. When you click "Request Cancellation" we will work with our payment provider to get the payment stopped and your money returned. You'll receive a confirmation email and we'll send you any updates as they happen

You need a linked bank account to make payment. If you haven’t linked your bank account yet, here's a guide on how to do that. If the payment is for more than $2,000 you’ll also need to add a signature.

If you’ve already done this, contact us at help@rollcredits.io for assistance.

Checkbook.io is the partner that we use to deliver your payments. If you have any issues with emails from Checkbook.io, contact us at help@rollcredits.io so we can get them resolved on your behalf.

Yes! We don’t store any bank account numbers or credentials in our system.  Additionally, all of our partners follow the standard security and privacy procedures for financial institutions.

Send us an email at help@rollcredits.io and we’ll reach out to you as soon as we can!